Office Entry Procedure
1. Upon your arrival we will conduct a COVID-19 questionnaire over the phone or outside.
2. We then take your temperature at the door prior to entry.
3. We require facial coverings and hand sanitization upon entry.
4. Any administrative work is done with a protective acrylic barrier between you and our team.
5. Await escort to private sterilized treatment room, where you will rinse with a non alcoholic antiseptic mouthwash.
Our team has received their first round of COVID-19 vaccinations!
All patients are required to wear a mask and sanitize their hands. We have limited the entry of extraneous person. Deliveries are minimized and left outside our facility whenever possible. Any maintenance persons are let in after treatment hours and screened. Our facility is sanitized daily. Only one patient or family is allowed in the waiting room at a time. We prefer only one additional family member, however we review on a case to case basis. Our front door remains locked, and your family member has the option to wait in the treatment room or in their car; but not in the waiting room. We have temporarily removed magazines, toys, and games. Large protective barriers have been put in place between reception and the waiting area, as well as to separate a private transitional space with one chair.
After entering the sterilized treatment room, you may remove your mask and are asked to use the antiseptic pre-rinse. The rinse is non-alcoholic and safe for all ages. We use disposable plastic covers on all touchable surfaces. These are used on keyboards, light handles, x-ray heads, control pads, and other office supplies. We change every disposable covered surface after each patient. Every surface, including but not limited to doorknobs and countertops, is then disinfected between patients. We have an evacuation system above patients mouth to capture any aerosols. At least once a day the office is "fogged" with an eco-friendly, non toxic disinfectant that kills viruses, bacteria, and mold. The fog is 200 to 300 times more effective than bleach.
Each treatment room is equipped with individual state of the art air purification, six stage filtration including UV-C (Surgically Clean Air ®). These units clean the air in the room 16-18 times an hour achieving 99.998% purity. We have installed a UV-C filtration in the AC/heating circulation system that sterilizes and purifies the circulating air in the office. Our restrooms are fogged frequently through out the day. At night we use UV-C light in treatment rooms and high traffic areas of the office to kill any germs in the air and on surfaces.
Our staff is required to wear PPE (Personal Protective Equipment) at all times, and their uniforms never leave the office as we clean ans sterilize them in house. We have trained our team to orchestrate safe scheduling to keep patients separated. Staff wear n-95 respirator masks, level 3 surgical masks, disposable gowns, surgical headwear, face shields, and gloves when treating patients which are regularly changed as needed. We have a pre-entry COVID screening in place for both patients, staff, or anyone entering the office. Our screening questionnaire is determined by the current CDC, American Dental Association, and the state of Massachusetts COVID guidelines. If a patient fails screening they are rescheduled at no charge for a future date when they can meet the appropriate guidelines. If a staff member fails screening then they are immediately sent home and do not return until they can meet appropriate guidelines. Facial covering of both the nose and mouth with a mask is required at all times within the office. A mask can be supplied if needed. Positioned in every room are hand sanitizing stations for all to use. Employees must wash hands between every patient, or if they exit the treatment room. Everyone's safety comes first!